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Policies Of Hidden Forest Elephant Reserve, Phuket

OUR POLICIES

PRICES OF OUR TOURS

A Morning or Afternoon at Hidden Forest:

2,900 THB per adult (inc transfer)

1,450 THB per child (3 - 11 years)

3 years and under - free

TO SECURE YOUR BOOKING

Please pay in full to secure your booking. We use Stripe and Paypal as our secure payment gateways.

RE-BOOKING FEES

We understand plans can change when organizing your holiday. If you wish to change the day of your visit, please contact our office. We will do our very best to re-book on your preferred date. Please note that we require 3 days (72 hours) notice to change the day. We do not charge additional re-booking fees.

MONSOON SEASON 

We do not close during monsoon season. Elephants love the rain and the cooler temperates. It's a fun day out walking around the sanctuary and seeing elephants roll and play in the mud. 

We only close in emergency situations.

REFUNDS

We will refund the full amount up to 3 days (72 hours) prior to the date of your tour as this gives enough time for other visitors to take your place. Please contact us directly to issue the refund. 

PICK UP & DROP OFF

Should you wish to be dropped off at a different location than where you were picked up, please notify us when making your booking. However, charges may be applicable dependent on location and availability.

 

PRIVACY

Any details that you provide are for contact or booking purposes only. We will never sell, rent or share your personal information with a third party without your prior permission, unless we are required to do so by law; this includes your email address, phone number, or all other personal details. 

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