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Hidden Forest Elephant Reserve Phuket FAQ

FREQUENTLY ASKED QUESTIONS

  • What do I need to bring for registration?
    Please bring need a copy of your passport for insurance purposes and your booking confirmation - both can be printed out or on your phone.
  • What time will I be picked up?
    When you make a booking you will receive an email confirmation with full details. Should you have any questions, please contact us. Please be at reception 15 mins before pick up time incase our driver is early!
  • How far in advance do I need to book?
    As soon as you know your date you wish to visit please book ahead. We may be fully booked in high season (Dec - April/May) so you may wish to book at least 2 weeks in advance.
  • Can I turn up without a booking?
    Unfortunately not. Please book in advance as we need to ensure the number of guests for our tours as we keep our groups small.
  • Can I drive my car or motorbike into the sanctuary?
    Yes, we have parking near our reception. However, please do not turn up without a prior booking for both safety and insurance purposes. We have 2 half day tours starting at 9.30am and 2pm so please arrive at least 15 minutes before our tour starts.
  • Are you open every day?
    We operate 6 days a week. Closed on Sundays. Our staff and our elephants' well-being is important therefore we close one day a week.
  • What happens if I arrive late?
    We must start our tour on time as we have other guests waiting. It is important for you to watch our Educational Video before the tour therefore if you arrive late, you will need to watch the video before joining the remainder of the tour.
  • Can I just drop in and join a tour?
    No. Please book in advance to join so we know the exact number of guests for each program.
  • Are you open if it rains?
    Yes we are open when it rains. Elephants love the rain and it's a wonderful experience to be in the forest in a tropical downpour. Please wear clothes and trainers/closed toe shoes that you don't mind getting a little wet! We provide umbrellas and guarantee a fabulous day out with the elephants!
  • Can we bring children and toddlers?
    Yes of course! We cater for all ages. We feel it's very important for children to learn about elephants and to spend time in nature and we offer a great program for them. Our tours are relaxed and at any time if you wish to return to the reception or go straight to our Hidden Forest Restaurant, we will arrange our 4x4 vehicle to pick you up and our staff will take care of you. We have a lot of tree cover in our forest but we also have umbrellas as shade from the sun as well as the rain. At our restaurant we also have crayons for children to colour an elephant painting to keep them occupied at lunch!
  • What food do you serve?
    We serve a delicious home made Thai vegetarian/vegan buffet. If you have any special dietary requirements please make a note when booking and also mention to our staff on arrival to ensure we advise our kitchen on the day.
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