Please bring need a copy of your passport for insurance purposes and your booking confirmation - both can be printed out or on your phone.

When you make a booking you will receive an email confirmation with full details. Please be at reception 15 mins before pick up time incase our driver is early!

As soon as you know your date you wish to visit please book ahead. We may be fully booked in high season (Dec - April/May) so you may wish to book at least 2 weeks in advance.

Unfortunately not. Please book in advance as we need to ensure the number of guests for our tours as we keep our groups small.

Yes, we have parking near our reception. However, please do not turn up without a prior booking for both safety and insurance purposes. We have 2 half day tours starting at 9.30am and 2pm so please arrive at least 15 minutes before our tour starts.

We operate 6 days a week. Closed on Sundays. Our staff and our elephants' well-being is important therefore we close one day a week.

We must start our tour on time as we have other guests waiting. It is important for you to watch our Educational Video before the tour therefore if you arrive late, you will need to watch the video before joining the remainder of the tour.

No. Please book in advance to join so we know the exact number of guests for each program.

Yes we are open when it rains. Elephants love the rain and it's a wonderful experience to be in the forest in a tropical downpour. Please wear clothes and trainers/closed toe shoes that you don't mind getting a little wet! We provide umbrellas and guarantee a fabulous day out with the elephants!

Yes of course! We cater for all ages. We feel it's very important for children to learn about elephants and to spend time in nature and we offer a great program for them. Our tours are relaxed and at any time if you wish to return to the reception or go straight to our Hidden Forest Restaurant, we will arrange our 4x4 vehicle to pick you up and our staff will take care of you. We have a lot of tree cover in our forest but we also have umbrellas as shade from the sun as well as the rain. At our restaurant we also have crayons for children to colour an elephant painting to keep them occupied at lunch!

We serve a delicious home made Thai vegetarian/vegan buffet. If you have any special dietary requirements please make a note when booking and also mention to our staff on arrival to ensure we advise our kitchen on the day.