Question 1

What do I need to bring for registration?

Accepted Answer

Please bring your booking confirmation on your phone.

Question 2

What time will I be picked up?

Accepted Answer

When you make a booking you will receive an email confirmation with full details. Please be at reception 15 mins before pick up time incase our driver is early!

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Question 3

How far in advance do I need to book?

Accepted Answer

As soon as you know your date you wish to visit please book ahead. We may be fully booked in high season (Dec - April/May) so you may wish to book at least 2 weeks in advance.

Question 4

Can I turn up without a booking?

Accepted Answer

Unfortunately not. Please book in advance as we need to ensure the number of guests for our tours as we keep our groups small.

Question 5

Can I drive my car or motorbike into the sanctuary?

Accepted Answer

Yes, we have parking near our reception. However, please do not turn up without a prior booking for both safety and insurance purposes.

We have 2 half day tours starting at 9.30am and 2pm so please arrive at least 15 minutes before our tour starts.

Question 6

Are you open every day?

Accepted Answer

Hidden Forest is open 6 days a week from Monday to Saturday from June 1st until Nov 30th. From 1st Dec until May 31st we also open on a Sunday AM only for high season.

Question 7

What happens if I arrive late?

Accepted Answer

We must start our tour on time as we have other guests waiting. It is important for you to watch our Educational Video before the tour therefore if you arrive late, you will need to watch the video before joining the remainder of the tour.

Question 8

Can I just drop in and join a tour?

Accepted Answer

No. Please book in advance to join so we know the exact number of guests for each program.

Question 9

Are you open if it rains?

Accepted Answer

Yes we are open when it rains. Elephants love the rain and it's a wonderful experience to be in the forest in a tropical downpour.  Please wear clothes and trainers/closed toe shoes that you don't mind getting a little wet! 
We provide umbrellas and guarantee a fabulous day out with the elephants!

Question 10

Can we bring children and toddlers?

Accepted Answer

Yes of course! We cater for all ages. We feel it's very important for children to learn about elephants and to spend time in nature  and we offer a great program for them. Our tours are relaxed and at any time if you wish to return to the reception or go straight to our Hidden Forest Restaurant, we will arrange our 4x4 vehicle to pick you up and our staff will take care of you. We have a lot of tree cover in our forest but we also have umbrellas as shade from the sun as well as the rain. 
At our restaurant we also have crayons for children to colour an elephant painting to keep them occupied at lunch!

Question 11

What food do you serve?

Accepted Answer

We serve a delicious home made Thai vegetarian/vegan buffet. If you have any special dietary requirements please make a note when booking and also mention to our staff on arrival to ensure we advise our kitchen on the day.

Question 12

Refund Policy

Accepted Answer

We understand that extenuating circumstances can happen and we try to be as accommodating as possible. If you don't show up for a tour we unfortunately can't refund you as your spaces are preventing other people from attending. If traffic has delayed you by too long or a sickness has happened, we can reschedule you without charge (unless very last minute and transport has already been dispatched). Cancellations need to be 24 hours before the scheduled tour you have booked on to receive a full refund (unless you have booked within the same time frame and have made a mistake).

FREQUENTLY ASKED QUESTIONS